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Terms of Use – Web Page

Terms of Use

Welcome to Graziela Fashion Pty Ltd. Web site, www.graziela.com.au (the "Site"). The Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Site (the "Agreement").
Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms, please do not use the Site.

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Right to Change Sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Site Content

“Graziela” and other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks or trade dress of Graziela Fashion Pty Ltd. Our trademarks and trade dress may not be used in any manner for any purpose without our express written consent in each instance. Patents used in connection with the Site are the property of “Graziela”. The Site contains copyrighted material, including, without limitation, text, software, photos, audio and video clips, graphics, illustrations, images, logos, and music and sound (collectively, the "Content"). 

Unless otherwise specified, the Site and the Content are intended to promote Graziela Fashion Pty Ltd's products and services. The Site is controlled and operated by Graziela Fashion Pty Ltd from its office in Sydney, Australia.

Personal Information Submitted Through the Sites

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy and Security" link located in the footer section of the Site (the "Privacy Policy"). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


We have made every effort to display as accurately as possible the colours of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Ordering and Payment

Payment methods and options

We accept Visa, MasterCard credit cards, and GRAZIELA gift cards. Your gift card will be charged first and any remaining balance, if applicable, will then be applied to your credit card. Unfortunately, we do not accept American Express.

Safe and Secure Ordering

At Graziela we take protecting your personal information extremely seriously, which is why we use Secure Socket Layering (SSL) in our shopping checkout process. SSL is the industry-standard encryption technology and it ensures the safety and security of your online order. When the letters "http" in the URL change to "https," the "s" lets you know that you are in a secure area, employing SSL. Your browser may also give you a pop-up message to tell you that you're about to enter a secure area. You can also be sure you are on a secure page if you see either a solid key icon or a locked padlock icon in the lower portion of your browser window.

Price Adjustments

If previously purchased full-price merchandise is marked down within fourteen (7) days of the original order date, Graziela will adjust the price of the item(s). “Final Sale” items are not eligible for a price adjustment.

To receive a price adjustment, email us at admin@graziela.com.au.

Please have your original order number ready when you call in with you request or include it in your email message.

All eligible refunds will be applied to your original form of payment.

Tracking, Returns and Restrictions

You can track the progress of your international package(s) by following instructions on your order confirmation. 
If for any reason you are not satisfied with your purchase, please contact us within 14 days of receipt of your order to initiate your return authorization. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

PLEASE NOTE: Your returned merchandise must be in the original condition, with tags attached and accompanied by a receipt and return form. All Final Sale purchases are FINAL. Returns and/or exchange requests on final sale merchandise will not be accepted.