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Graziela Pre-Order Terms & Conditions


Once you place your pre-order you have 7 days to make changes to your order. This includes size changes, style changes, quantities, etc. As soon as the pre-order has been placed, it cannot be canceled. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the designer. Any other cancellation requests may only be refunded as Site Credit.



Order must be paid in full and payment will be processed immediately. 



Your item will be shipped during the period stated in your item description. You will also receive an email advising the date your item is expected to be shipped.

It is important to note that because of the nature of pre-orders, further delays might occur that are out of our control. This is due to unforeseen production and shipment delays. If a delay occurs, you will be notified by our team. 



Your pre-order will be shipped via DHL in an express service. A shipping confirmation will be emailed to you with a tracking number. 

For full information on Shipping & Returns, please click here